If purchasing scissors from our store a few key things to remember…

We want you to like the scissors as much as we do.

If there is any problem with your scissors, simply email us andrew@allsalonsupplies.com.au

and return them within 30 days of purchase for a full refund, or replacement, your choice.

All scissors are sent free shipping within Australia.

All scissors have 24 months minimum warranty, more if stated in the listing.

Thank you.

PURCHASE TERMS / WARRANTIES

As a condition of your use of this website, you warrant that: the information you provide via this website will be accurate and complete, and will not be misleading, deceptive or likely to be mislead or deceive. You are part of the professional beauty or hair industry within Australia. You will use this website only in accordance with these Website Conditions; and

YOUR USE

You may only use this website for lawful purposes. You must not: impersonate any person or entity; make any fraudulent or false enquiries; post or transmit to or via this website any unlawful, threatening, defamatory, libellous, obscene, indecent, inflammatory material that could give rise to civil or criminal proceedings; frame or mirror any part of the website without our written approval; or except to the extent permitted by law, modify, adapt, sublicense, translate, sell, reverse engineer, decipher, decompile or otherwise disassemble any portion of the website or cause any other person to do so.

TERMS OF SALE

By placing an order for any goods on our website you are offering to purchase the goods on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price. Dispatch times may vary according to availability and any guarantees or representations made as to delivery times are limited to Australia and subject to any delays resulting from postal delays or force majeure for which, to the maximum extent permitted by law, we will not be responsible. When placing an order, you undertake that all details you provide to us are true and accurate, that you are an authorised user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods.

OUR CONTRACT

When you place an order, you will receive an acknowledgement email confirming receipt of your order. This email will only be an acknowledgement and will not constitute acceptance of your order. A contract between us for the purchase of the goods will not be formed until your payment has been approved by us and we have debited your credit or debit card. We undertake independent fraud checks, and confirm availability of stock.

PRICING, AVAILABILITY & ASSEMBLY

We go to considerable effort to avoid errors in product or pricing data. If a mistake(s) occur(s), we reserve the right to correct these mistakes. We regret any inconvenience caused. Errors may occur. If we discover a price or freight error of any goods that you have ordered, we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling the order. If we are unable to contact you via the email address that you provided, or we do not receive an emailed response from you within a reasonable time period, we shall treat the order as cancelled. If you cancel your order before delivery and you have already paid for the goods, you will receive a full refund. Delivery costs are charged in addition; such additional charges are clearly displayed where applicable and included in the ‘Total Cost’.
All Salon Supplies reserves the right to change any information on the website at any time. Some items may require self-assembly. It may be necessary to make changes to product specifications. We reserve the right to make these changes at any time and without notice.

DISCOUNT CODES & PROMOTIONS

It may be necessary to make changes to promotions and discount code specifications. We reserve the right to make these changes at any time and without notice. Promotional discount codes. We may from time to time offer promotional discount codes which may apply in respect of any, or certain specified, purchases made though this website. Any further conditions of use relating to any discount code or promotion will be specified at the time of issue.

Returns & Refunds Policy

  • Descriptions are provided for each item, and in many cases numerous photos.  If you need further information, you must request in advance before purchasing.
  • If you have very specific requirements with colour or design, size or other specifications, you must contact us to specifically advise your requirements in writing prior to purchasing.  We suggest that you also email these, and also include them in the notes in your order, and we can provide written acknowledgment to ensure that your requirements can be satisfied.
  • Whilst great efforts have been made to ensure we have excellent details in the product description, some photos may be for illustration purposes only, and the exact design and colours may vary due to upgraded model, factory changes, or other reasons.  Further photos can be requested, and we shall assist where possible.  If you require further confirmation or details, please ensure this is undertaken prior to purchasing
  • If you have any questions, kindly contact us prior to purchase.
  • Items are requested to be returned within a reasonable time frame.

SEVERANCE

Should any part of the Conditions be held to be void or unlawful, these Conditions shall be read and enforced as if the void or unlawful provisions had been deleted.

FORCE MAJEURE

In the event of the delivery of the goods being prevented, interrupted, or delayed by any cause whatsoever beyond the control of All Salon Supplies including, but not limited to, strikes, raw material shortages, accidents or breakdown of plant machinery or for any commercial reason, without incurring liability to the Customer, either to suspend delivery or at the discretion of All Salon Supplies, according to the nature and extent of such event, cancel the order.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.  You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Any additional or reasonable expenses must be approved in writing by All Salon Supplies.  Please contact us in relation to this, prior to incurring any expenses.

We would like to promote freight insurance to you, however we understand that under new financial services legislation, this may be seen as promoting a financial product, for which we are not licenced.  As such, freight warranty must be requested by yourself.  Not promoted by our office.  This is not advice and does not take into account your personal circumstances.
Please email andrew@allsalonsupplies.com.au to take freight warranty before you order.  You should also make sure that you have evidence in writing from our office that your transit is covered by transit warranty to protect against damage during transit.

If you have taken freight warranty, this covers the cost of the replacement item, and to the maximum extent permitted by law, it does not cover freight costs of a replacement item to be sent to you.  This is why it is critical that you do not sign the courier con note until you have checked your items have arrived safe from any damage.  You understand that the freight warranty covers the replacement item, but you may be responsible for the freight costs to get the replacement item to you.  If a replacement item is not in stock, or you are not willing to pay the freight cost for the replacement item, then you will be refunded your purchase price only, and to the maximum extent permitted by law, not the freight cost as this was already fully completed with the freight company when you signed the courier con note.

WARRANTABLE ITEMS

Items expressly covered by warranty may be required to be returned by you or your courier to our Sydney warehouse.  We are happy to assist with this.  To the maximum extent permitted under law, All Salon Supplies shall not be responsible for freight costs either from our warehouse to you, or from you to our warehouse to the extent permitted by law, or as otherwise agreed with All Salon Supplies in writing.
Items are generally subject to a 12 month warranty from the day of receipt of goods, unless otherwise specified in the product listing, or additional warranty is purchased at time of purchase.

The customer must provide proof of purchase and disclose details of any issues you have experienced with our warrantable product. *^ To the maximum extent permitted by law, our warranty covers repair or replacement of the faulty item, where possible, or a refund of your purchase price, excluding any freight costs.

How to return your item:

1. Contact our company via email to andrew@allsalonsupplies.com.au  We shall evaluate your return request, record all the necessary product return information.  The Customer Service Representative will also provide you address details of where to send your return.  To the maximum extent permitted by law, freight costs shall be at your expense, however can assist with you by recommending a courier, or as otherwise agreed in writing by All Salon Supplies.

2. Send your item to the return address provided. Please ensure that your customer details are clearly displayed on the return packaging.

3. As soon as the return has been received and inspected, a replacement product will be shipped, where possible.  To the maximum extent permitted by law, or as otherwise agreed in writing, you shall be responsible for the freight cost of the replacement item.  It shall not be shipped until freight is paid by yourself.

IMPORTANT:

  • The return must be received by All Salon Supplies within a reasonable time period
  • Replacement product will only be shipped after the faulty item has been received by All Salon Supplies, or as otherwise agreed in writing.
  • To the maximum extent permitted by law, All Salon Supplies shall not be responsible for freight costs to or from our warehouse for changes of mind.
  • To the maximum extent permitted by law, All Salon Supplies Pty Ltd is not responsible for items damaged during transit.  We recommend you take out transit warranty or insurance (speak to your insurance broker) for this.
  • If a refund is to be issued, to the maximum extent permitted by law, it shall be for the item purchase price only, not freight or insurance costs to the extent permitted by law.  A refund can only be issued once the original item has been returned in the original packing to our Sydney warehouse, or as otherwise agreed in writing.  We shall do our best to assist you here.

ADDITIONAL TERMS OF PURCHASE

  • By proceeding to view our website, and purchase from All Salon Supplies Pty. Limited, to the maximum extent permitted by law, you are agreeing to our terms and conditions.
  • Whilst great care is taken, any errors or omissions in the item description or pictures are unintentional.  As a registered Australian business owner in business, you should contact our office to specify your exact requirements prior to purchase.
  • Note most goods sold by All Salon Supplies Pty. Ltd are specialised products designed for hairdressing and beauty salons, sold business to business.
  • You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
  • The owner of this website is All Salon Supplies Pty. Ltd ABN 40 129 026 017.
  • Any reference to All Salon Supplies is to the company.
  • Address: 1-7 Mann St, Chatswood, NSW 2067
  • Postal address: PO Box 486, Crows Nest, NSW 1585

** Unless otherwise specified under ACL, ACCC or other mandatory guidelines for trade in Australia
*^ Warrantable Products include an expressly stated period of cover in item description.  If not, the maximum warranty is 12 months from day of delivery.